Global IT Senior Specialist Service Lead

Campari Group is seeking a Global IT Senior Specialist Service Lead to lead the optimization of IT service management across the organization, leveraging data, automation, and AI. This role focuses on redesigning ITSM processes, leading platform implementation, and ensuring high service standards. The ideal candidate will be a Strategic Thinker with strong experience in stakeholder engagement and communication.

Requirements

• 5-10 years experience in IT Service Management
• Strong understanding of ITIL best practices
• Experience implementing and managing ITSM platforms (ServiceNow)
• Experience with AI, and Digital solutions
• Experience with Agile methodology
• ITIL certification

Benefits

• Competitive salary