.svg)
Dentons
Global Talent Applications Support Manager
Join Dentons as a Global Talent Applications Support Manager, leading a team in SAP SuccessFactors and ITIL practices. Strong leadership and HRIS experience required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 4, 2025
Dentons is a global law firm seeking a Global Talent Applications Support Manager to lead a global support team and contribute to the strategic roadmap for Talent systems.
Requirements
- Deep functional knowledge of SAP SuccessFactors and related Talent systems.
- Experience with system configuration, change control, and support in a complex, multi-region environment.
- Familiarity with application management practices, ITSM frameworks, and Talent data structures.
- Experience with reporting tools and dashboard platforms (e.g., People Analytics, Power BI).
- Strong leadership and team management abilities.
- Proven experience managing global teams across multiple time zones and cultures.
- Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Strong facilitation, negotiation, and problem-solving skills.
- Ability to build and maintain relationships with stakeholders across global regions.
- Strong problem-solving and analytical skills, with attention to detail.
- Experience managing third-party vendors and holding them accountable for delivery.
- Familiarity with ITIL service delivery practices and tools such as FreshService, ServiceNow, or JIRA.
- Ability to balance business priorities with operational stability.
- Post-secondary degree or equivalent in Information Technology, Business, Human Resources, or a related discipline.
- Minimum 5 years’ experience in HR systems management, including SAP SuccessFactors or similar platforms.
- Experience managing HRIS or application support teams in a global environment.
- Certification in SuccessFactors or relevant HR technology preferred.
- Project management or ITIL certification advantageous.
- Experience in legal, professional services, or similarly complex organizational structures desirable.
- Fluency in English required; additional language skills are a plus.
Benefits
- Remuneration and benefits package will reflect the successful candidates experience and country where hired.
Requirements Summary
The Global Talent Applications Support Manager must demonstrate strong leadership, technical skills, and experience in HR systems management, team management, and vendor management
