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RBC
IT Service Manager Lead, Application & Support Maintenance - Wealth Management Europe Technology & Solutions
Join RBC as an IT Service Manager Lead in London. Leverage ITIL and ServiceNow skills to manage incidents, problems, and SACM processes. Flexible benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 6, 2025
We have a new opportunity for an experienced IT Service Manager Lead to join the Application Support & Maintenance department. The IT Service Manager Lead will be responsible for the co-ordination of Major Incident Management, Problem Management, Change Management and for maintaining all Service Asset and Configuration Management (SACM) processes and activities aligned to the ITIL framework.
Requirements
- Proven experience in maintaining all ITSM processes experience.
- ITIL3 & ITIL4 certification.
- Strong knowledge of working with ServiceNow.
- Extensive knowledge and experience in hardware and software asset and configuration management.
- Proven experience working in a busy highly regulated Technology environment supporting ITSM Process Management.
- Knowledge and experience of managing Major Incidents, Problem Management and SACM processes.
Benefits
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible working options fully supported.
Requirements Summary
ITIL certification, ITSM experience, and experience with ServiceNow and SACM
