Global Technical Support Director

Bentley Systems is seeking a strategic Global Technical Support Director to lead their customer-facing support operations across enterprise cloud and desktop software products. The role involves driving customer satisfaction, operational excellence, and continuous improvement, as well as collaborating with various teams to ensure timely issue resolution. This position requires strong leadership, communication, and operational skills within the support ecosystem.

Requirements

• 10+ years of experience leading large-scale customer support teams.
• Strong background in supporting both cloud and desktop products.
• Executive presence with the ability to influence senior stakeholders.
• Deep understanding of support operations, metrics, and customer success principles.
• Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud.
• Excellent communication, leadership, and problem-solving skills.

Benefits

• A great Team and culture
• An exciting career
• An attractive salary and benefits package
• A commitment to inclusion, belonging, and colleague well-being
• A company committed to making a real difference