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A&M Technologies, Inc.
GNOC Tier II Technician Incident Management
Join A&M Technologies as a GNOC Tier II Technician in Springfield, VA. Leverage ServiceNow for incident management, network troubleshooting, and device maintenance. Competitive salary and growth opportunities.
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Event Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Job description
Posted on:
August 26, 2025
A&M Technologies is seeking a Government Network Operations Center (GNOC) Tier II Incident Management Technician to provide network event management and incident troubleshooting. The role involves using network devices, utilizing tools like Microfocus, ServiceNow, and the OSI model, and ensuring network device baseline configurations and performance standards.
Requirements
- Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
- Respond to, update, and resolve incident tickets within ServiceNow.
- Administer networks including hardware, systems software, and applications software.
- Coordinate network operations, maintenance, repairs, or upgrades.
- Perform configuration management functions such as validating topology drawings.
Benefits
- Competitive salary
- Opportunities for professional development
- Supportive work environment
Requirements Summary
10+ years of experience, including 3-6 years for degree/8-10 for HS diploma. Must have TS/SCI w/ CI Poly, compliance with DoD 8570 IAT Level 2
