GPS Manager, Global User Experience (UX)

We are seeking a seasoned, strategic, and visionary Senior Manager, User Experience to lead the experience design agenda across our global HR Operations Shared Services organization.

Requirements

• 7+ years of progressive experience in HR Transformation, Service Design, or Digital HR Experience roles.
• Strong understanding of end-to-end HR processes and global Shared Services operations.
• Demonstrated success as a strategic advisor and experience owner in large-scale enterprise environments.
• Bachelor’s degree in Human-Centered Design, Business, Engineering, HR, or a related discipline (Master’s preferred).
• Deep working knowledge of HR tech ecosystems (e.g., ServiceNow, SuccessFactors) and omni-channel experience design.
• Strong skills in journey mapping, prototyping, usability testing, and design software (e.g., Miro, Figma, Adobe XD, Qualtrics).
• Experience influencing at the Director and VP level across matrixed, global organizations.
• Certification or training in Service Design, Human-Centered Design, or Design Thinking is a strong plus.

Benefits

• Parental benefits
• Employee Assistance Program to promote mental health
• Life insurance for all employees globally
• Short-term incentives to recognise, appreciate and reward work for delivering outstanding results