GVP - Support Account Management

ServiceNow is seeking a dynamic, visionary Group Vice President (GVP), Support Account Management (SAM) to lead and elevate our global Support Account Management organization as part of Customer Service and Support.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years of experience in customer-facing operational leadership roles within enterprise technology companies.
• Exceptional executive presence with excellent communication, influence, and stakeholder management skills; strategic and analytical thinking with exceptional executional discipline under pressure.

Benefits

• Base pay of $266,700 - $453,500, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.