Hardware Asset Analyst

As a Hardware Asset Management Analyst, you will support the Federal Deposit Insurance Corporation (FDIC) in asset management functions, including hardware audits, physical asset verification, and process improvement.

Requirements

• Must be an Occupational Safety and Health Administration (OSHA) certified Forklift Operator.
• Must have one of the following certifications: Hardware Asset Management (HAM) Specialist Certification (ITAM), Certified Hardware Asset Management Professional (CHAMP), ServiceNow Hardware Asset Management (CIS-HAM).
• Ability to manage hardware assets in ServiceNow (SNOW).
• Creating and updating hardware assets and CIs (e.g., processes, asset states, device details, hardware models, hardware model categories, CI classes).
• Managing the lifecycle of an asset in ServiceNow.
• Supporting Asset Requests, Receiving Assets, Disposing assets.
• Automating asset population into ServiceNow (e.g., import and update sets, process, transform maps, complex imports).
• Supporting physical asset audits (e.g., FISMA).
• Implementing hardware asset management (e.g., best practices).
• Automating hardware asset lifecycle with HAM (e.g., goals, asset flows and asset tasks, processes, standard flows, customizing flows, asset actions).
• Automating stock management in ITSM Asset Management and HAM (e.g., from warehouses, from vendors, configuring stock rules, bulk stock orders).
• Managing hardware assets and CIs in ServiceNow (e.g., asset and CI data synchronization, enforcing CI verification, asset tracking, tracking strategies).
• Using Discovery, CMDB, and Normalization Data Services (NDS) to provide trustworthy data.
• Managing inventory and stock (e.g., tracking, transfer orders, stock rules).
• Automating asset inventory with HAM (e.g., Mobile Asset Inventory Audit, process, creating audits, scanning assets, reviewing assets, completing audits).
• Managing asset retirement (e.g., asset states, process (manual and automated), workflows).
• Generating asset reports for IT Asset Management (e.g., available reports, process, customizing).
• Using HAM Hardware Asset Manager dashboards (e.g., purpose, process, data available).
• Proven ability to work in a large and matrixed corporate environment.
• Ability to effectively communicate technical actions to a non-technical audience.
• Must be able to work onsite (this is not a remote position).
• Must be a U.S. Citizen.
• Bachelor’s degree OR Advanced Degree in a related field and minimum 5 years’ experience OR In absence of a degree, 8 years of relevant experience is required.
• 3 + years’ experience with ServiceNow ITSM platform, especially with Asset Management and Configuration Management Databases (AMDB & CMDB) and ServiceNow Discovery.
• 3+ years’ experience automating and streamlining HAM processes.
• MS Excel capabilities with formulas such Vlookup and Pivot tables.

Benefits

• No benefits listed in the job description