Hardware Deployment Team Specialist (Job 883)

Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices. Provide outstanding customer service and ensure equipment is prepared and ready to be deployed to assignees.

Requirements

• Bachelor’s degree from an accredited institute in a relevant discipline (information systems, computer science or engineering, etc). Or an Associate degree with at least two (2) years of relevant work experience or H.S. diploma with at least four (4) years of relevant work experience.
• Professional experience troubleshooting Windows & Mac, supporting client configurations, and network access in an enterprise environment
• Experience with enterprise-level ticketing systems (such as ServiceNow, Remedy, etc.) and remote support tools (Bomgar, MS Teams, Cisco WebEx,)

Benefits

• Personal Time Off (PTO)
• medical
• dental
• vision
• supplemental life with AD&D
• short and long-term disability
• flexible spending accounts
• parental leave
• legal services
• 401(k) Retirement Plan with matching component