Hardware Support Engineer

ServiceNow is seeking a Hardware Support Engineer to join their Sydney-based Hardware Support Services team. The successful candidate will be responsible for troubleshooting, diagnosing, and coordinating repairs for complex hardware problems on enterprise-class servers and infrastructure.

Requirements

• A minimum of 2 years' experience with Linux-based operating systems on an enterprise-class server level.
• Ability to troubleshoot hardware such as NVMe, GPUs, Motherboards, DIMM Modules, etc.
• Demonstrate the ability to drive complex problems to resolution
• Excellent problem solving, hardware management, time management, and interpersonal skills required
• Basic understanding of technologies such as OOB, DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc.
• Must be able to communicate at a level appropriate to the audience
• Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or a related field.

Benefits

• Competitive salary and benefits package