Hardware Support Engineer

ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. The Hardware Support Services team is growing, and we're expanding into a new region in Sydney, Australia. We're looking for a Hardware Support Engineer to join our team.

Requirements

• A minimum of 2 years' experience with Linux-based operating systems on an enterprise-class server level.
• Ability to troubleshoot hardware such as NVMe, GPUs, Motherboards, DIMM Modules, etc.
• Demonstrate the ability to drive complex problems to resolution

Benefits

• Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.
• Work closely with hardware vendors to understand and solve problems as needed
• Work closely with your team and partner teams to help support the hardware break-fix process to overcome technical challenges
• Document new processes and procedures as needed