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Nokia Global
Head of IT Service Management
Join Nokia Global as Head of IT Service Management in India. Lead ServiceNow optimization, team management, and incident resolution. Enjoy continuous learning and a diverse culture.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
The Head of IT Service Management will lead a team focused on maximizing the efficiency and functionality of the ServiceNow platform. This role involves process development, optimization, performance analysis, incident resolution, and coordinating integrations. It requires a multicultural team embracing flexibility and collaborative problem-solving.
Requirements
- Lead and optimize ServiceNow Platform
- Oversee a dedicated IT Service Management team
- Analyze system performance and resolve bottlenecks
- Manage incident resolution and support requests
- Lead configuration and customization of ServiceNow applications
- Coordinate integrations with third-party systems
Benefits
- Continuous learning opportunities
- Well-being programs
- Employee resource groups
- Mentoring programs
- Diverse teams
- Inclusive culture
Requirements Summary
Lead ServiceNow Platform, team management, and performance analysis. Integrate with third-party systems and promote ITIL best practices
