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Nokia Global
Head of IT Service Management
Join Nokia Global in India as Head of IT Service Management. Lead ServiceNow optimization, manage incidents, and enhance system performance. Benefits include continuous learning and a diverse culture.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 12, 2025
This role as Head of IT Service Management leads a skilled team focused on improving ServiceNow platform efficiency and functionality. Responsibilities include process optimization, incident resolution, system configuration, and collaboration with cross-functional teams. The company emphasizes a dynamic, innovative work environment with opportunities for continuous learning and growth.
Requirements
- Lead and optimize the ServiceNow Platform update process.
- Oversee a dedicated IT Service Management team.
- Analyze system performance and resolve bottlenecks.
- Manage incident resolution and support requests.
- Lead configuration and customization of ServiceNow applications.
Benefits
- Continuous learning opportunities
- Well-being programs
- Employee resource groups
- Mentoring programs
- Highly diverse teams
- Inclusive culture
Requirements Summary
Lead ServiceNow Platform updates. Manage incident resolution. Analyze performance and implement best practices. Oversee a service team
