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Capita
Head of Product - Service Now
Join Capita as Head of Product - ServiceNow, leading enterprise-scale solutions. Requires 5-10 years in product ownership, expertise in ITSM, ITOM, and more. Competitive salary, generous leave, and benefits.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
IT Operations Management
IT Service Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 8, 2025
As the Product owner for ServiceNow Enterprise Platform, you will lead the strategic development and productisation of enterprise-scale ServiceNow solutions across a broad MSP client base. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization.
Requirements
- Proven experience as a Product Owner for enterprise ServiceNow platforms in an MSP or SaaS environment.
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture.
Benefits
- Competitive basic salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Requirements Summary
5-10 years of experience in product ownership for enterprise ServiceNow platforms. Leadership and team management skills. Deep understanding of ServiceNow enterprise modules and platform architecture
