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SiriusPoint Ltd.
Help Desk Analyst (IT)
Join SiriusPoint Ltd. in London as a Help Desk Analyst. Provide technical support using ServiceNow, MS 365, and Azure. Strong communication skills required.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 6, 2025
Help Desk Analyst provides technical support to global colleagues for desktop systems, software, hardware, and network issues. The role involves providing reliable onsite support, answering and evaluating incoming requests, and configuring Windows 11 laptops and Apple iPhone devices.
Requirements
- Demonstrated experience in a support service or help desk environment
- Excellent interpersonal and communication skills
- Ability to analyse problems, identify root causes and develop proactive and effective solutions
- Ability to collaborate effectively with colleagues and other IT teams
- Adaptability and patience when working with non-technical and experienced technical users
- Experienced knowledge of MS 365 Admin Center, MS Azure, ServiceNow, Office365 Applications, AD Manager Plus and WiFi/Network troubleshooting
Requirements Summary
Experience in a support service or help desk environment, excellent communication skills, and ability to analyse problems and develop solutions
