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GovCIO
Help Desk Analyst (Remote)
Join GovCIO as a Remote Help Desk Analyst supporting VA operations. Requires ServiceNow expertise, strong communication, and customer focus. Benefits included.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 13, 2025
GovCIO is hiring for a Help Desk Analyst to support a legacy application for the Department of Veteran Affairs (VA). This is a full-time, remote position requiring daily interaction with users, escalation of issues, and documentation maintenance. The role involves collaboration with various team members to ensure smooth VA operations.
Requirements
- Bachelor's degree with 2-5 years of experience (or equivalent)
- Proficiency in MS Word, Excel, and PowerPoint
- Strong understanding of help desk and ticketing systems (ServiceNow)
- Strong communication skills for professional interactions with end users and stakeholders
- Customer-centric approach to resolve issues efficiently
- Ability to work with cross-functional teams
- Dependability for timely response and resolution
Requirements Summary
Bachelor's degree + 2-5 yrs exp, proficient in MS Office, & ServiceNow knowledge. Strong communication and customer focus are key. A good understanding of public-facing helpdesk experience is required
