Help Desk II Technician

Join Everience Italy, a dynamic company in strong growth, as a Help Desk II Technician to work with a young and motivated team, providing advanced IT solutions and personalized consulting.

Requirements

• Experience with Ticketing platforms: ServiceNow, Jira, Remedy, SAP
• In-depth knowledge of Windows and iOS Operating Systems
• Planning and managing activities according to priorities and SLA
• User management (password reset, group creation and management) in Active Directory
• Tenant installation, troubleshooting, and management of Office 365
• Basic skills and network troubleshooting capabilities, knowledge of major network protocols in Networking
• Use of Mobile Device Management consoles in MDM

Benefits

• Dynamic and growing environment
• Career opportunities and professional development
• Possibility of an apprenticeship contract or an indefinite contract
• Salary range 22,000 to 26,000 euros, depending on experience and skills