VIP Support HelpDesk

Everience Italia is a dynamic and fast-growing reality that seeks a HelpDesk Technician to support its growth and innovation process. The successful candidate will be responsible for ensuring high-quality assistance services and contributing to quickly resolving any issues within the organization.

Requirements

• Experience with ServiceNow, Jira, Remedy, SAP
• In-depth knowledge of Windows and iOS
• Planning and managing activities according to priorities and SLA
• Preparation of machines and inventory management
• User management (reset password, group creation and management)
• Installation, troubleshooting, and tenant management of Office 365
• Basic knowledge and network troubleshooting capabilities, knowledge of main network protocols
• Use of Mobile Device Management console
• Software troubleshooting

Benefits

• CCNL Commerce Indeterminate
• RAL commensurate with the technical experience examined during the interview