Help Desk Lead III (Senior) - U.S. Citizenship Required

ZenPoint Solutions is seeking a highly experienced Senior Help Desk Lead to manage and coordinate all Help Desk operations, including Tier I, Tier II, and Tier III support, and Asset Management. This role requires a strong understanding of IT infrastructure and a commitment to providing excellent customer support. The company is expanding rapidly and is looking for a motivated individual to contribute to a dynamic future.

Requirements

• United States Citizenship
• Bachelor’s degree in a relevant field
• 5-8 years of experience with information systems management
• 3-5 years of supervisory experience
• Information Technology Infrastructure Library V4 (ITIL 4) certification
• Industry-specific certifications (e.g., CompTIA A+, Microsoft certified)
• Experience with ServiceNow
• Excellent written and verbal communication skills

Benefits

• health insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• 401(k) retirement plan
• flexible spending accounts
• paid leave policy
• professional development opportunities
• tuition assistance program