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DMI
Help Desk Specialist, Tier 1 Call Center
DMI Help Desk Specialist Tier 1, Virginia. Provide technical support using ServiceNow ITSM platform. Requires 4+ years experience, Security+, Active Secret clearance. Benefits include 401(k), healthcare, wellness programs.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 20, 2025
DMI is seeking a Help Desk Technician to join our team. The role involves providing Tier I technical support in a high-volume call center environment, resolving routine technical problems, and ensuring high customer satisfaction.
Requirements
- Clearance: Active Secret clearance (TS/SCI preferred)
- Certifications: DoD 8570.01-M IAT Level II (e.g., Security+). Help Desk Institute (HDI) or A+ related certifications
- 4+ years of experience in IT help desk or customer support roles, preferably in a DoD or federal environment
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
- Familiarity with ITSM tools (e.g., ServiceNow) and remote support software
- Excellent communication, problem-solving, and customer service skills
- Ability to work in a high-tempo, mission-critical environment with rotating shifts
Benefits
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools to support your future
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings
Requirements Summary
4+ years of experience in IT help desk or customer support, DoD 8570.01-M IAT Level II certification, and strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
