.svg)
Apex Informatics
Help Desk Support Specialist
Join Apex Informatics in Atlanta as a Help Desk Support Specialist. Leverage ServiceNow for IT support, troubleshooting, and user guidance. 2-3 years experience required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
This role involves providing technical support and resolving IT issues for users. The position requires a skilled IT professional with experience in network infrastructure, software, and user support. It involves troubleshooting hardware and software, providing user guidance, and maintaining IT systems.
Requirements
- Minimum 2-3 years of IT technical support experience
- Strong knowledge of Windows 10, MS Office 365, Active Directory, SCCM, and network infrastructure
- Proficiency in imaging laptop computers and desktop applications
- Experience with mobile device management (iOS and Android)
- Experience with ticketing systems (ServiceNow or Sales Force)
- Strong troubleshooting, incident resolution, and documentation skills
- Excellent customer service and communication skills
Requirements Summary
2-3 years IT support experience, strong Windows/MS Office knowledge, and proficient in network equipment support. Customer service & troubleshooting skills are key
