Help Desk Support Specialist II (ACC-MICC)

Help Desk Support Specialist to provide technical support, troubleshooting, and IT service management for desktop support services and dedicated ACC-MICC support at Fort Bragg.

Requirements

• 3+ years experience in help desk support, desktop troubleshooting, and ITSM
• Bachelor’s degree in a related field desired
• Security+ certified (or hold an equivalent certification in compliance with IAT Level II)
• MCSA certified or able to obtain the certification within six months of start date
• ITIL Foundations training desired
• Proficient in Windows operating systems, Active Directory, and common enterprise IT environments
• Experience configuring, installing, and maintaining desktops, laptops, and peripheral devices
• Able to coordinate with vendors to resolve hardware/software issues in a timely manner
• Strong customer service and communication skills for supporting Army personnel and ACC-MICC users
• Experience working with DoD ticketing systems such as Remedy or ServiceNow
• Familiar with Army IT security policies, including RMF, DISA STIGs, and AR 25-2 compliance
• Able to interact professionally with all levels of an organization
• Must be a US citizen and hold a current Secret clearance