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DecisionPoint
Help Desk Support Technician
Join DecisionPoint in Durham, NC as a Help Desk Support Technician. Leverage ServiceNow skills to provide IT support, ensuring excellent customer service.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 11, 2023
DecisionPoint Corporation is seeking a Help Desk Support Technician to join their team, working in a Call Center environment. This role involves providing detailed call/problem documentation, utilizing the CAPRS system, and acting as a Customer Service Representative. The position requires in-person attendance and is a regular full-time role.
Requirements
- At least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
- Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
- Minimum of one year of IT call center support experience required.
- Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system).
- Ability to adhere to the Standard Operating Procedures (SOP).
Requirements Summary
Requires a Certifications in customer service/IT support, one+ year experience in a help desk role, and minimum of 1 year IT support experience. Experience with systems like Windows, SMS, Exchange/Outlook, TCP/IP, vBNS, MPLS, VoIP & Cisco routers is needed
