Help Desk Technician

Help Desk Technician for U.S. military in Riyadh, Saudi Arabia, providing technical support for desktops, laptops, printers, and servers, and troubleshooting Microsoft operating systems and software applications.

Requirements

• 2-3 years IT experience in a help desk or technical support role
• Bachelor's degree in a related field
• CompTIA Security+ CE (DoD 8570 IAT Level II) certification
• Solid customer service skills, strong communication skills, and professionalism
• In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration
• 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware
• Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool
• Basic knowledge of TCP/IP, WINS, and DNS
• Ability to communicate technical information in a non-technical manner