Help Desk Technician / Junior Developer

The Digital Modernization Sector has an opening for a Help Desk Technician / Junior Developer to work in Woodlawn, MD, supporting a mission critical document repository with over 3 billion documents.

Requirements

• Strong verbal and written communication skills.
• Hands-on experience working in Incident, Problem, and Change Management disciplines.
• Prior experience as a service desk analyst, troubleshooting and resolving technical issues.
• Experience with help desk tools such as Micro Focus Service Manager, Jira, or ServiceNow.
• Strong experience resolving technical issues in a Windows IT environment.
• Experience managing and manipulating PDF/TIFF documents including encrypting, decrypting, splitting, merging, and optimizing files.
• Experience using document manage systems (e.g. IBM CMOD) to check-in and check-out documents.
• Basic knowledge of C#,.Net Core, Web API and/or concurrent programming.
• Ability to obtain and maintain a Public Trust security clearance.
• Basic knowledge of OCR libraries (Nuance/Kofax, ABBYY FineReader).
• Basic knowledge of document conversion libraries (iText, PDFNet, LeadTools).
• Basic experience with automated unit testing, TDD, BDD, and associated technologies (NUnit, xUnit, Moq, SpecFlow, TestServer).
• Basic knowledge of relational databases (PostgreSQL, DB2, Oracle), SQL, and ORM technologies (ODBC /.Net Entity Framework, NHibernate, Dapper).
• Experience in an Agile development team, preferably Scaled Agile Framework (SAFe).

Benefits

• Strong salary range ($63,700.00 - $115,150.00)
• Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.