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Agil3 Technology Solutions (A3T)
Help Desk Technician (Tier 1 Agent)
Join Agil3 Technology Solutions as a Help Desk Technician in Virginia. Utilize ServiceNow for ticket management, troubleshooting, and customer support. Benefits include medical, dental, and 401k.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
The Tier 1 Agent serves as the first point of contact for IT-related inquiries, resolving routine issues and ensuring accurate ticket logging. This role is critical to customer satisfaction and IT service delivery across multiple locations. It involves troubleshooting, incident resolution, and escalating to Tier 2 for complex issues.
Requirements
- Answer incoming calls and emails.
- Troubleshoot, resolve, and escalate IT issues.
- Log, track, and update incidents in ServiceNow.
- Document work notes and resolutions.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement
Requirements Summary
High school diploma or equivalent. 1-2 years IT help desk experience. Familiarity with Windows OS & ServiceNow
About
Agil3 Technology Solutions (A3T)
Tech, Software & IT Services, Public Administration
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