Help Desk Ticket Analyst

ASM Global is seeking a Help Desk Ticket Analyst to manage and prioritize help desk tickets, develop and maintain help desk procedures, and collaborate with various departments to resolve application and technical issues.

Requirements

• Background in help desk and ticket management
• Working knowledge of ServiceNow
• Functional understanding of finance is a plus
• Desired Experience in Microsoft Dynamics 365, PowerBI, and M365
• Strong communication skills, both verbal and written
• Ability to contribute to a team environment across all levels with a high degree of professionalism
• Understand and comply with Internal Control Standards