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NTT DATA Services
Helpdesk Associate - ITSM
Join NTT DATA as a Helpdesk Associate - ITSM in Bangalore. Utilize ServiceNow for ITSM tasks, manage change requests, and enhance customer support.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 26, 2025
NTT DATA is seeking a Helpdesk Associate - ITSM to join their team in Bangalore, Karnataka, India. This role involves coordinating with customers, data collection and analysis, managing change requests, and maintaining documentation related to network changes using ServiceNow. The position requires a proactive individual with strong communication and problem-solving skills.
Requirements
- 2+ years of professional experience
- Experience in ITSM tool (Service Now preferred)
- Excellent communication skills
- Basic understanding of networks and devices
- Bachelor's degree or equivalent experience
- ITIL Foundation Certification (plus) is a plus
Benefits
- Competitive salary
- Comprehensive benefits package
Requirements Summary
2+ years of experience, ITSM tool knowledge (ServiceNow preferred). Bachelor's degree or equivalent experience. Basic understanding of networks and ITIL Foundation (plus)
