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Regnology
Helpdesk & Customer Success Operations Agent
Helpdesk & Customer Success Operations Agent at Regnology. Handle client inquiries, provide SaaS support. Requires Bachelor's degree, ticketing systems (ServiceNow/Jira) experience, regulatory reporting knowledge. Remote, international team.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 20, 2025
We are looking for a structured and customer-focused professional to join our global Customer Success team as a Helpdesk & Product Support Specialist. You will handle first-line client inquiries and provide functional support for our SaaS and regulatory reporting solutions.
Requirements
- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field (or equivalent practical experience)
- Experience in helpdesk, customer support or product support is a plus
- Experience with ticketing systems (Jira, ServiceNow)
- Knowledge of regulatory reporting workflows (e.g. FinRep, CoRep, Basel IV, IFRS, QI, FATCA, CRS) is a strong advantage
- Excellent analytical skills and high attention to detail
- Excellent communication skills in English, both written and verbal
- Comfortable working in an international, remote-first setup with flexible hours
Requirements Summary
Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Experience in helpdesk, customer support or product support. Excellent analytical and communication skills in English
