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EVERIENCE
HelpDesk IT
Helpdesk IT Technician at Everience, Milan. Support Milan Cortina 2026 event. ServiceNow/ticketing expertise, Windows/iOS, Active Directory, Office 365, networking skills required. B2+ English. Fixed-term contract.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 3, 2025
Everience Italia is a company that provides IT support services and user experience management. We are looking for Helpdesk Technicians to support computer activities during the Milan Cortina 2026 event.
Requirements
- Knowledge and use of ticketing platforms (ServiceNow, Jira, Remedy, Sap)
- Familiarity with main operating systems (Windows and iOS)
- Management and planning of activities according to priorities and SLA
- Preparation of machines and control of inventory
- Experience with Active Directory and ability to resolve common problems related to users
- Installation and troubleshooting office 365, knowledge and management of the tenant
- Basic networking skills (troubleshooting) and knowledge of main network protocols
- Use of MDM consoles
- English language knowledge (B2 - C1)
Benefits
- Fixed-term contract for the entire duration of the event
- Inclusion in an international, dynamic, and stimulating context
Requirements Summary
Helpdesk Technician with experience in ticketing platforms, operating systems, and networking skills
