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Wipro Limited
Helpdesk Manager
Join Wipro Limited as a Helpdesk Manager in Hyderabad. Lead ITIL processes, major incident management, and team handling. Requires 5-7+ years in ITIL, ServiceNow experience preferred. Benefits include relocation opportunities and equal opportunities for all.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 14, 2025
Work with Wipro Limited as a Helpdesk Manager, leading ITIL, production support, and team handling. Experience in major incident management, project management, and people management required.
Requirements
- 5-7+ years in ITIL, Production support, Major incident management, Team handling, People management
- ITIL mandatory
- Experience drafting an SOW, estimating the work force requirement, changing the contractuals reflecting the changes in the process etc
- Past experience in working on EDI application, JIRA tool and ServiceNow ticketing tool preferred
Benefits
- Relocation opportunities
- Reasonable accommodation for applicants with disabilities
- Equal opportunities for all
Requirements Summary
Experience in ITIL, production support, and team handling, with 5-7+ years of experience and ITIL certification
