Helpdesk Manager

DMS, Inc. is looking for a Helpdesk Manager to support the National Institute of Health (NIH) National Cancer Institute (NCI) by leading day-to-day desktop and user support operations.

Requirements

• Minimum 4 years of help desk or desktop support experience
• Strong knowledge of Windows and macOS operating systems
• Experience troubleshooting hardware, software, authentication, and connectivity issues
• Familiarity with networking basics (LAN/WLAN, VPN, TCP/IP)
• Experience with PIV card authentication and Active Directory account support
• Proficiency with common desktop software (e.g., MS Office, Outlook, EndNote)
• Ability to install, configure, and troubleshoot computers, software, and peripherals
• Excellent customer service and communication skills
• Ability to obtain and maintain a Public Trust with the NIH

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) Plan
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance