Helpdesk Specialist

Lean Tech is a rapidly expanding organization seeking a Helpdesk Support Specialist in Medellín, Colombia. This role involves providing direct support to internal and client-facing users, optimizing the support operations, resolving technical issues, and contributing to internal knowledge base building. The ideal candidate is passionate about helping users and possesses strong problem-solving and communication skills.

Requirements

• 2+ years of Helpdesk, Technical Support, or IT Support experience
• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Working knowledge of Windows OS, Active Directory, VPNs, and user permissions
• Proficient in English (B2 minimum - written and spoken)

Benefits

• Professional development opportunities
• Collaborative work environment
• Career path and mentorship programs