General Dynamics Information Technology

Helpdesk Technician - Tier V - TS/SCI w. Polygraph

Join GDIT as a Helpdesk Technician V in Elkridge, MD. Leverage ServiceNow for tech support, requiring 8+ years of experience and TS/SCI clearance. Benefits include 401K, health packages, and growth opportunities.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Customer Service Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 30, 2025

Transform technology into opportunity as a Helpdesk Technician V with GDIT. Provides network monitoring, technical assistance, and support related to computer systems, hardware, and software.

Requirements

  • 8+ years of related experience
  • AA/AS degree
  • DoD Manual 8570.01-M at the Information Assurance Technical (IAT) Level II role
  • Security Clearance Level: TS/SCI clearance and ability to obtain and maintain a CI Polygraph
  • Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow
  • Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team

Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

Requirements Summary

8+ years of experience, AA/AS degree, and ability to obtain TS/SCI clearance