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General Dynamics Information Technology
Helpdesk Technician - Tier V - TS/SCI w. Polygraph
Join GDIT as a Helpdesk Technician V in Elkridge, MD. Leverage ServiceNow for tech support, troubleshooting, and customer service. Benefits include 401K, health packages, and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 23, 2025
Help ensure today is safe and tomorrow is smarter as a Helpdesk Technician V with GDIT. Provide technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Requirements
- Computer Hardware, Help Desk Support, Troubleshooting
- Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow
- Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Requirements Summary
AA/AS degree and 8+ years of experience
Apply now
Elkridge
|
Maryland
United States
Senior
In-Person
Full Time
66600-69000 USD/year