HelpDesk VIP Support - Stezzano

Everience Italy is seeking a HelpDesk VIP Support to join their team. The successful candidate will provide high-quality assistance to VIP users, contributing to resolving issues and maintaining operational efficiency. The role requires experience with ticketing platforms, operating systems, and network protocols.

Requirements

• Experience with ServiceNow, Jira, Remedy, SAP
• In-depth knowledge of Windows and iOS and Android
• Planning and managing activities according to priorities and SLA
• Preparation of machines and management of warehouse inventory
• Management of users (reset password, creation and management of groups)
• Installation, troubleshooting, and management of Office 365 tenant
• Basic skills and troubleshooting capabilities of the network, knowledge of the main network protocols
• Use of Mobile Device Management consoles
• Support for video conferencing devices
• Software troubleshooting

Benefits

• CCNL Commerce Indeterminate
• RAL commensurate with the technical experience examined during the interview