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Citi
HR Connect Inquiry Management Specialist – C09
Join Citi as an HR Connect Inquiry Management Specialist in Heredia. Leverage ServiceNow and Workday skills to support HR inquiries in a dynamic contact center.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including customer support to employees and managers on HR related topics. The role involves processing inquiries through cases, live chat, and phone calls in a contact center environment.
Requirements
- Previous relevant experience in contact center (desirable)
- Knowledge in Workday and ServiceNow (desirable)
- Knowledge in HR (desirable)
- Intermediate/Advance English level (writing and spoken)
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Requirements Summary
Entry-level position requiring previous relevant experience in contact center, knowledge of HR, and proficiency in Microsoft Office
