HR Contact Center Representative - HYBRID

The HR Contact Center Representative is the primary point of contact to help triage and resolve employee inquiries and concerns. This role requires daily contact through inbound calls, and chats to determine the exact nature of an employee's concerns.

Requirements

• High School diploma or equivalent
• Associates degree or equivalent level of Bachelor education in HR or related field preferred
• One (1) year or more experience in HR, Call Center, or related field preferred
• One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
• Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
• Adapts communication style to different customer groups
• Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions
• Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
• Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members

Benefits

• Comprehensive health and welfare benefits
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan