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Pure Storage
HR Self-Service Knowledge Manager
Join Pure Storage in Lehi, UT as an HR Self-Service Knowledge Manager. Leverage ServiceNow to enhance HR content governance and employee access. 5+ years required.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
Pure is seeking an HR Self-Service Knowledge Manager to transform employee access to HR information. This role focuses on content governance, knowledge management, and ensuring employees have accurate, clear, and accessible HR resources across platforms like ServiceNow, Workday, and Simpplr. The position requires a hands-on approach to crafting, refining, and improving content to optimize HR self-service experiences and collaborate with various teams.
Requirements
- 5+ years of experience managing HR knowledge bases
- Hands-on experience with HR ticketing and knowledge platforms (e.g., ServiceNow)
- Strong understanding of HR Operations and Global Shared Services
- Basic HTML and web markup knowledge
- Basic understanding of accessibility best practices
Benefits
- Flexible time off
- Wellness resources
- Company-sponsored team events
- Employee Resource Groups
Requirements Summary
5+ years of HR knowledge management experience. ServiceNow ticketing and knowledge platform expertise required. HTML/web markup skills and understanding of HR operations are a plus
