HR SNOW Business Senior Analyst - HIH - Evernorth

Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements. Work on incident management activities and problem management activities. Excellent analytical and communication skills are required.

Requirements

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
• Minimum of 2 years of ServiceNow implementation experience in large complex environments
• Experience with designing and developing ServiceNow workflows
• Foundational ServiceNow technical skills - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps, and Update sets
• Good understanding of ServiceNow architecture and best practices
• Knowledge and experience with JavaScript, JSON, REST, and SOAP
• Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP)
• Knowledge and support of ServiceNow upgrade process
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Experience with software development support tools (e.g. Jira, Rally, etc.)
• Certified ServiceNow System Administrator (CSA)