HR SNOW Technology Manager - HIH - Evernorth

Lead and manage the full lifecycle of Application Management including system enhancements, support, and maintenance, in adherence to service level agreements. Manage incident and problem management activities, and provide insight, guidance, and review at all levels from architecture to design and code.

Requirements

• Bachelor's degree in Software Engineering, Information Systems, Business, or equivalent
• Minimum 3+ years leading application development teams focused on software delivery
• Minimum of 7+ years of ServiceNow implementation experience in large complex environments
• Minimum 11+ years in application development, preferably in health care or related field
• Experience leading development teams and applying agile/lean practices
• Experience in ServiceNow technical design, development, and review with the ability to provide insight, guidance, and review at all levels from architecture to design and code
• Experience working in a dual-shore model, managing offshore teams, and coordinating with onshore and business teams
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Knowledge and support of ServiceNow upgrade process
• Strong technical project management and leadership skills
• Experience with software development support tools (e.g. Jira, Rally, etc.)
• Certifications: ServiceNow System Administrator (CSA), HR Fundamentals (CIS-HR), HR Implementation, Deep ServiceNow HRSD experience, Deep experience in configuration and development