The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 escalations related to HR transactions across Workday, Kronos, and other HR systems, supporting the full employee lifecycle.
Requirements
- Investigate and resolve complex Tier 2 HR systems requests
- Support and troubleshoot HR transactions within Workday, Kronos, and other HR systems
- Perform regular data audits to ensure integrity, compliance, and adherence to HR programs and processes
- Manage and complete a daily queue of work through a ticketing system
- Collect, track, and maintain supporting documentation and data
- Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards
- Identify and support opportunities for continuous improvement in technology and process streamlining
- Provide insights and feedback to HRIS and HR leadership on system performance and areas for improvement
- Generate monthly reports and deliver them as expected in terms of time and quality