Human Pharma Service Engagement Manager | non-line manager | HP Service Group, HP Operations

This Human Pharma Service Engagement Manager role is a non-line manager focused on driving customer centricity and engagement through omnichannel solutions. The role involves coordinating the Japanese customers, acting as a gateway, and collaborating with global teams to improve service quality and customer satisfaction. This position supports a digital-first strategy and helps launch and scale CXE solutions, leading to improved customer relationships and business outcomes.

Requirements

• Acting as the SPOC of all Japanese customers
• Coordinating all digital productions ensuring quality
• Acting as a business partner for stakeholders
• Coordinating global initiatives
• Acting as the first escalation point for operational issues
• Evolving service quality and offerings
• Supporting new service launches
• Support for new service delivery