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Axiom Software Solutions Limited
Hypercare Engineer
Join Axiom Software Solutions as a Hypercare Engineer in Warwick, England. Leverage your M365 and ServiceNow skills to provide Tier 2/3 support post-migration.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 21, 2025
This contract role is for a Hypercare Engineer specializing in M365 support during a post-migration migration project. The engineer will focus on resolving user issues, performing break-fix activities, and advancing to L2 troubleshooting across M365 workloads, collaborating with the hypercare lead, and improving future migration processes.
Requirements
- Provide Tier 2/3 support for M365 migrations, including Exchange Online, SharePoint, and Teams.
- Perform advanced troubleshooting and break-fix activities for migration-related issues.
- Manage and resolve tickets using an ITSM tool (e.g., ServiceNow) according to escalation protocols.
- Collaborate with the M365 Hypercare Lead.
- Document troubleshooting steps and resolutions.
- Support the creation of user-facing FAQs and KB articles.
Requirements Summary
5+ years M365 exp. Strong troubleshooting skills. ServiceNow experience preferred. Excellent communication skills
Apply now
Warwick
|
England
United Kingdom
Mid-Level
In-Person
Contract / Temporary
