.svg)
Zensar
Hypercare Support*3
Join Zensar in India as a Hypercare Support professional. Leverage ServiceNow skills to resolve user issues post-implementation. Strong troubleshooting required.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 7, 2025
Zensar is seeking a Hypercare Support professional to manage user issues following the initial post-implementation phase. The role involves monitoring system performance, resolving incidents, and ensuring seamless transitions. This position requires excellent troubleshooting skills and a commitment to high-quality service delivery.
Requirements
- Previous experience in technical support, IT service desk, or hypercare environments.
- Strong troubleshooting and problem-solving skills for enterprise software and systems.
- Familiarity with incident management tools (e.g., ServiceNow, Jira).
- Ability to communicate effectively with users and stakeholders.
- Strong attention to detail and organizational skills.
- Ability to work under pressure and ensure high-quality service delivery.
Requirements Summary
Technical support/IT service desk experience preferred. Strong troubleshooting skills and incident management tools familiarity. Excellent communication and organizational skills
