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NTT DATA Services
Hypercare Support Consultant(incident management with onshore project exp))
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 9, 2025
NTT DATA is hiring a Hypercare Support Consultant to join their Bangalore, India team. This role involves managing incidents within specified shift locations (USA, Europe, Asia), monitoring ServiceNow, and providing support to impacted stakeholders. NTT DATA focuses on customer success through innovative solutions and global partnership.
Requirements
- 8+ years of experience in client-facing stakeholder management roles
- Experience designing and implementing support mechanisms within ServiceNow
- Responsibility for incident management for specific shift locations
Requirements Summary
8+ years client-facing experience. ServiceNow support expertise. Incident management for shift locations (USA, Europe, Asia)
