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ILUNION
ILUNION IT Services - Técnico Help Desk N1 (Madrid) (H/M/D)
Join ILUNION in Madrid as a Help Desk Technician N1. Utilize ServiceNow for incident management, supporting Windows and Microsoft 365. IT degree required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 5, 2025
ILUNION Servicios TI is seeking a Professional IT Services Help Desk Technician N1 to resolve incidents at Level 1 in Madrid. The role involves resolving user issues with Windows, Microsoft 365, and own applications, using ticketing systems, remote controls, and troubleshooting hardware and software issues. Fluency in English and good communication skills are essential.
Requirements
- Higher Education in IT Administration
- Minimum 2 to 3 years of HelpDesk experience as a N1 technician and IT technical support
- Telephone support to users
- Experience with incident management tools like Jira, ServiceNow, or similar
- Experience with remote control tools (VNC, Teamviewer, etc.)
- Support for customers operating systems (Windows 10, 11)
- Basic knowledge of Microsoft 365 incidents
- Basic knowledge of Active Directory
- Resolution of computer incident problems
- Installation/Configuration of microcomputer equipment
- Troubleshooting hardware/software issues
- Printing of the network
- Knowledge of LAN/WAN networks and network technologies
- Teamwork and self-organization skills
- Basic proficiency in English
Requirements Summary
IT Admin degree & 2-3 years Helpdesk experience, Windows/Microsoft 365 knowledge & basic Active Directory proficiency. Fluency in English is preferred
