ILUNION IT Services -Técnico ServiceDesk N2 (H/M/D) (Madrid) 1 1

ILUNION SERVICES TI is seeking a professional to join their IT Services team in Madrid. The role involves resolving Level 1 incidents, providing IT services to users, and resolving technical problems on Windows, Microsoft 365, and applications. This includes user support, ticket management, and troubleshooting, potentially including hardware/software issues.

Requirements

• Senior Formative Study in Information Systems Administration (ASIR)
• Minimum of 2 to 3 years of experience in IT Helpdesk as a Level 1 technician
• Experience with incident management tools like Jira, Remedy, ServiceNow
• Experience with remote control tools (VNC, Teamviewer, Radmin, ISL)
• Basic knowledge of Windows 10 and 11
• Basic knowledge of Microsoft 365
• Basic knowledge of Active Directory
• Basic knowledge of LAN/WAN networks and networking technologies
• Basic knowledge of TCP/IP, DHCP, DNS
• Basic knowledge of printer configuration
• Basic knowledge of smartphone device configuration
• Teamwork and self-organization skills
• English: Basic Level A2, recommended Level B1