Implementation-Conversion Analyst Senior Specialist

Implementation-Conversion Analyst Senior Specialist with 8-12 years of experience delivering and managing large scale technical contact center implementations. Must have knowledge in RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD, and contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM.

Requirements

• Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
• Knowledge in RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
• Working knowledge of Jira/ServiceNow
• Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
• Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
• Good commercial judgment
• Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
• Cross domain experience includes Payments, Banking Financial Services
• Strong analytical skills, being able to perform ROI / CBA analysis
• Superior people skills
• Exceptional presentation and demo capabilities
• Strong verbal/written communication skills
• Self-motivated, highly organized, and team-oriented

Benefits

• A competitive salary with attractive benefits including private medical and dental coverage insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern work environment and a dedicated and motivated team
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration and respect