Incident Coordinator

Optus is seeking a dedicated and proactive Incident Coordinator to join their Federal Government Client Delivery portfolio. The role will provide incident and service request support, and act as the interface to Optus support teams.

Requirements

• Experience in an Incident Management role within a Federal Government environment.
• Previous experience working in an ICT outsourcing environment with a Federal Government client.
• High-level computer/IT skills and ITIL4 Foundation Certificate.
• SIAM environment experience is desirable.
• Understanding the principles of teamwork and collaboration.
• Experience working in a results-focused environment.
• Autonomous with attention to detail.
• Intermediate MS365 skills (Excel, Word, PowerPoint) and Service Management tool experience (e.g., ServiceNow).
• Understanding the principles of configuration and asset management.

Benefits

• Inclusive paid parental leave, up to 16 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.