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Singtel Group
Incident & SLA Manager
Join Singtel Group as an Incident & SLA Manager in Macquarie Park. Leverage ITIL and ServiceNow expertise to enhance service excellence. Flexible work, great benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 27, 2025
As Incident and SLA Manager, you'll play a pivotal role in shaping service excellence at Optus, leading incident and SLA processes, and governing critical service management processes. You'll drive connections that matter in every moment, creating seamless service experiences and championing a culture of continuous improvement.
Requirements
- Deep expertise in ITIL, Incident and SLA management, and enterprise service design
- Skilled at influencing and aligning diverse stakeholders through a customer-focused lens
- SME-level knowledge of ServiceNow and enterprise service tooling
Benefits
- 3 days in the office, 2 days remote – with flexible hours to suit!
- Inclusive paid parental leave, up to 16 weeks for the primary caregiver
- Extensive online and facilitator-led learning catalogue
- Free Optus bus from Macquarie University Metro Station
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office (Sydney Campus)
Requirements Summary
Deep expertise in ITIL, SME-level knowledge of ServiceNow, and experience in incident and SLA governance
