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HAVI
Incident, Major Incident & Knowledge Manager (Temporary Position)
Join HAVI in Lisbon as a temporary Incident, Major Incident & Knowledge Manager. Leverage ServiceNow for ITSM excellence, driving incident resolution and knowledge management. Competitive salary and growth opportunities await!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
HAVI TechHub is seeking a temporary Incident, Major Incident & Knowledge Manager to join their TechHub team. This role focuses on incident resolution, managing major incidents, and maintaining a robust knowledge base to improve incident response and organizational learning. The position involves innovation and driving value within the rapidly evolving tech supply chain technology landscape.
Requirements
- Proven experience in IT Operations
- Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL, with a focus on incident, major incident and knowledge management.
- Fluency in English.
- Proficiency in knowledge management principles, practices, and tools
- Proven track record of leading incident management processes at a senior level
- Strong strategic thinking and problem-solving skills
- Excellent communication and stakeholder management skills
- Proficiency in incident management tools and data analysis tools such as ServiceNow & Power BI
Benefits
- Competitive Salary
- Health & Wellness
- Work-Life Balance
- Professional Growth
- Inclusive Environment
- Employee Perks
- Employee Assistance Program
- Equal Opportunity Employer
Requirements Summary
IT Ops experience, strong ITSM knowledge, and fluency in English. Proven incident management experience is essential.
